Membership FAQs
Membership FAQs
The information below is intended to explain the Program in plain language and does not replace the Membership Terms, Program Rules, or the specific conditions of each benefit.
What is The Capital Coffee Membership Program?
This is a customer care program organized by The Capital Coffee to record valid transactions, award Membership Points, determine Membership tiers and provide benefits to participating customers. Participation in the Program is voluntary.
How do I become a Member?
Customers can register through official channels provided by The Capital Coffee and provide the information necessary to create and manage an account. The Capital Coffee may require verification when necessary to protect accounts, process benefits, or prevent fraud.
What is a Member ID?
Member ID is the unique identifier for a member account, used to link valid transactions to points, tier status, vouchers, benefits and program history.
What membership tiers are available?
The program includes three tiers: Member, Gold and Signature. Member is the base tier; Gold and Signature are higher tiers determined by eligible spending and published criteria.
How is Membership Tier determined?
Tier status is evaluated on a 12-month rolling basis, using the value of valid transactions and the criteria published in the current Program Rules.
What are Membership Points?
Member Points track benefits in the Program and are awarded for valid transactions in accordance with the Program Rules.
How do I earn points?
Points are recorded from transactions that meet the Program's conditions. Earning rates, qualifying transactions, limits, and exclusions are determined according to the current Program Rules.
Do Points expire?
Points may have an expiration date. The duration and the method for determining the expiration date are published in the applicable Program Rules.
Can I transfer Points to someone else?
No, unless The Capital Coffee officially offers a points transfer feature or an equivalent function.
What benefits do Members receive?
Depending on tier and period, benefits may include Points, vouchers, membership offers, tier-specific offers, birthday offers, and other product or service benefits announced by The Capital Coffee.
Can Points be used together with vouchers or promotions?
Not automatic. Concurrent use depends on the conditions of each benefit or published program.
Do membership offers apply to all members?
Not necessarily. A program may apply to all customers, only members, or only specific membership tiers.
What happens to Points if a transaction is cancelled or refunded?
Points and related benefits may be adjusted based on actual transactions, Membership Terms, Program Rules and applicable return or refund policies.
What if my Points or tier are incorrect?
Members may contact the official support channel to request verification. The Capital Coffee may request necessary information to verify the account and transactions.
Can The Capital Coffee change the Program?
The Capital Coffee may update the rules for future application periods in accordance with the Membership Terms and the law; updates shall not be applied in a way that strips accrued benefits contrary to the published conditions or the law.
Where can I view the full terms?
Members may view The Capital Coffee Membership Program Terms on the official website. If the brief FAQ conflicts with the full terms, the Membership Terms, Program Rules and any specific benefit conditions will prevail.
Full terms
If there is a discrepancy between the abbreviated FAQ and the detailed terms, the Membership Terms, Program Rules, and the specific conditions of each benefit will govern.